Legal — Terms, Consumer Rights & Policies (AUS)

This page outlines the legal terms, consumer protections under the Australian Consumer Law, our cancellation and refund policy, food safety responsibilities, and how to make privacy or data access requests.

ABN: 12 345 678 901 · Registered in Australia · Operating in NSW and across Australia.

Australian Consumer Law & Your Rights

Under the Competition and Consumer Act 2010 (Australian Consumer Law), customers are entitled to remedies where goods or services are not of acceptable quality, do not match descriptions, or fail to meet guarantees. Badekor provides catering services consistent with these guarantees.

Services performed with due care and skill.
Food provided will be safe and fit for intended purpose.
Remedies (repair, replacement, refund) apply where consumer guarantees are not met.

If you believe a consumer guarantee has been breached, contact us at badekor@hotmail.com or call +61428739501.

Cancellation, Refunds & Changes

Our cancellation and amendment terms are designed to reflect the perishable nature of food and staffed events. Where applicable, we comply with ACL and provide clear remedies:

Timing	Fee / Outcome
14+ days before event	Free cancellation, full refund of deposit
7–13 days before event	50% of total booking retained
0–6 days before event	*** refund (staffing & food procured)

Exceptional circumstances (severe weather, government restrictions) will be handled in accordance with ACL and our policies; we will endeavour to reschedule or offer credit where appropriate.

Food Safety, Allergens & Dietary Requirements

We maintain food safety standards in accordance with local NSW Food Authority guidelines and national best practice. We operate with HACCP-informed procedures and regular staff training.

Please disclose allergies and dietary needs at booking—separate production lines may not always be possible.
Cross-contamination can occur; we will clearly mark dishes containing common allergens.

Privacy, Data & Access Requests

Badekor complies with the Privacy Act 1988 (Cth). We collect personal information to deliver services, provide quotes and manage bookings. We retain data securely and only share with third parties where necessary for service delivery or required by law.

If you wish to access, correct, or request deletion of your personal information, please use the form below or email badekor@hotmail.com. We will process requests in accordance with the Privacy Act and respond within a reasonable timeframe.

We treat personal data with confidentiality and store it with industry-standard protections.

Dispute Resolution, Liability & Jurisdiction

We aim to resolve disputes promptly. If you have a complaint, contact us by phone or email. If unresolved, parties agree to attempt mediation before pursuing litigation. These terms are governed by the laws of New South Wales, Australia, and the courts of NSW have exclusive jurisdiction unless otherwise agreed.

Our liability is limited to the extent permitted by law; statutory consumer guarantees under the ACL remain unaffected.

FAQ & Clarifications

Yes. Badekor carries public liability and product liability covers appropriate to event catering operations. Details available on request.

We will do our best, but last-minute changes may be limited by food availability and safety. Additional fees may apply.

Contact us at badekor@hotmail.com with booking details. Refunds are assessed in line with the ACL and our cancellation terms above.